1. Introduction & Scope
This Privacy Policy applies to the official website makosee.com, owned and operated by Desi Nut Food Trade Private Limited (referred to as 'Makosee', 'we', 'our', or 'us').
By accessing our website, subscribing to 'Stay In The Loop' newsletters, submitting B2B wholesale quotation requests, or contacting us through digital channels, you acknowledge and agree to the practices outlined in this policy.
We are committed to safeguarding personal data and respecting your right to privacy in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act, India) and Section 43A of the Information Technology Act, 2000.
2. Information We Collect
We only collect information that is strictly necessary for fulfilling inquiries, communicating with customers, improving our product line, or complying with statutory obligations.
A. Information You Provide Voluntarily
• Newsletter Subscription: Email address collected when you opt into our 'Don't Miss A Crunch' newsletter.
• B2B & Wholesale Quotes: Full name, business email, WhatsApp/phone number, company name, designation, country, procurement volume, and packaging interest submitted via our quotation forms.
• Direct Inquiries: Name, email address, message body, and feedback submitted via our contact forms or email (info@makosee.com).
B. Automatically Collected Technical Data
• Device & Network Data: IP address, browser type, operating system version, referring URLs, and approximate geographic location (city level).
• Usage Insights: Page navigation trails, time spent on flavour showcases, and clickstream data collected using anonymised session analytics.
C. Information We DO NOT Collect
• Sensitive Financial Data: We do not store credit card numbers, debit card PINs, or net banking passwords. Direct retail purchases routed to quick commerce delivery partners (Blinkit, Zepto, Swiggy Instamart) are securely handled on their respective platforms.
3. Lawful Basis & Purpose of Processing
We process your data exclusively for legitimate commercial, operational, and statutory purposes:
1. Fulfilling Quotations & Contracts: Preparing custom pricing, slab sheets, freight quotes, and export contracts for wholesale buyers.
2. Customer Communication: Providing order updates and replies to product or allergen questions.
3. Consensual Updates: Delivering periodic newsletters, new flavour launches and stories from our farms (with a clear 1-click unsubscribe option).
4. Regulatory Compliance: Maintaining records required by FSSAI, the Directorate General of Foreign Trade (DGFT), and Indian tax authorities.
5. System Security & Fraud Prevention: Protecting our website against automated spam, bot attacks, and denial-of-service attempts.
5. Data Sharing & Third-Party Processors
We do NOT sell, lease, or rent your personal information to third-party advertisers or data brokers under any circumstances.
We only share data with vetted service providers who are contractually bound to maintain strict confidentiality and data protection standards:
• Cloud & Database Hosting: Cloudflare (content delivery network) and Supabase (secure cloud database with row-level security and TLS encryption).
• Quick Commerce Partners: When you click out to Blinkit, Zepto, or Instamart, your interaction on their apps is governed by their respective privacy policies.
• Statutory & Law Enforcement Authorities: When mandated by a valid court order, warrant, or regulatory requirement under Indian law.
6. Data Retention & Security Measures
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable tax, commercial, and food safety statutory requirements (typically 3 to 7 years for commercial B2B records).
We implement industry-standard technical and organizational security controls:
• All digital data in transit is encrypted using 256-bit TLS/SSL protocols.
• Server environments are protected by enterprise Web Application Firewalls (WAF) and strict role-based access policies.
• Internal access to customer quote records is restricted solely to authorized procurement and sales personnel.
7. Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023 (India) and international privacy frameworks, you have specific rights:
• Right of Access: You may request a summary of the personal data we hold about you.
• Right to Correction & Erasure: You may request that inaccurate or incomplete personal data be rectified or deleted.
• Right to Withdraw Consent: You can withdraw consent for newsletter emails at any time by clicking the 'Unsubscribe' link or emailing info@makosee.com.
• Right of Grievance Redressal: You have the right to register a formal grievance with our designated Grievance Redressal Cell.
8. Grievance Redressal Officer & Statutory Contact
In accordance with the Information Technology Act, 2000, rules made thereunder, and the DPDP Act, 2023, the details of our Grievance Officer are published below:
• Name: Grievance Officer
• Designation: Head of Regulatory & Consumer Grievances
• Registered Entity: Desi Nut Food Trade Private Limited
• Email: info@makosee.com
• Address: 3-5-82/21, Rajmohalla, Ramkote, Hyderabad, Telangana 500001
• Turnaround Standard: Acknowledgement within 48 hours; resolution within 15 to 30 days as per Indian law.
Questions or Grievance Inquiries?
Our Grievance Officer is here to help. Reach us directly at info@makosee.com or call +91 89814 70013.